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I witnessed a sad situation last week. I saw a fashion brand owner I worked with last year: she was totally exhausted. She has been posting relentlessly on social media for the past 6 months. She got a few likes and emoji comments here and there but in the end, her efforts did not bring the sales she was expecting. She was usually so peppy and full of passion but last week, she just llooked tired and fed up with everything.
I do not know if you have experienced this. That horrible feeling of deep fatigue when you end up questioning your choices. You were in for this whole thing because you were passionate about fashion. Remember? You just wanted to make beautiful clothes and share your passion to the world.
How did you end up there, desperately waiting for people to show up and wondering how to sell your clothes online?
I understand what you are going through: the struggle is real.
And I figured out that many fashion designers who start (actually even the ones who have been on the market for years and still struggle…) have ignored a totally basic tool.
Newsletters and e-mail marketing.
I am aware that the accessibility of a Facebook or an Instagram platform leaves the impression that everything is so easy. And it can be, if you use those tools properly.
But as you probably noticed, there is a lot of noise on social media and it is getting harder to get heard. According to Statista.com, in January 2018: there were 2.2 billion active users in Facebook and over 800 million users in Instagram. And numbers are going up as we speak, making it even more difficult to stand out.
So you absolutely need to think of an alternative to get your message through to your target audience and inform people about that cute little dress you just got in your store.
#1 – Why you are in a desperate need of a fashion newsletter
Let’s start with hard facts.
The ideal way for fashion brands to generate repeat orders
Here is one thing you need to know: an estimated 40% of purchases in e-commerce stores are generated by repeat customers.
What does it mean?
It means that 40% of the sales in your online fashion shop are generated by people who will buy from you again again and again.
Yes! A few raving fans can do miracles to your sales.
40% is massive: nearly half of your sales! And how can you make sure they keep hearing from your brand? The good old newsletter!
Your fashion brand needs to interact at least 7 times with a prospect before being able to sell
Yep. It is called the rule of 7. A prospect needs to interact and be in touch 7 times with your brand before buying from you. With social media becoming more and more crowded, you absolutely need a complementary way to reach your target customer.
How can you ensure that your message gets heard 7 times? Social media is one way but you can also send your messages directly to your prospect’s inbox.
Do not put all your eggs in the one same unpredictable basket
Thirdly you never know what will happen with social media. Today you have the Facebook or Instagram accounts of your followers but this is not a data you own. Facebook and Instagram own the information. And if for any reason they decide to change their platform, there is a risk you no longer have access to your own followers. It looks unprobable today but you never know!
At least with a newsletter you have an entire database with their email address. And this is at least an information that you own and can rely on.
Newsletters are just efficient. Period.
Emails are at least 4 times more effective in reaching your audience than Facebook for example. Email gets an average 20% open rate while Facebook has 5% talking about that same topic.
So I am not saying here that you need to forget about social media. On the contrary. All I am saying is that it is good to have the good old email to keep in touch with your customers.
A great way to tailor your message to your fashion brand and every single customer
The great thing with Fashion newsletters is: you can personalize the user experience. Because you reach them personally.
You will also be able customize your newsletter according to your brand identity. You can also use your subscriber’s first name.
You can connect on a more personal level and share more about your creative world.
In short, fashion newsletters contribute to create trust for your brand.
#2 What can you communicate with a newsletter?
I do get the issue of not knowing what to tell your audience about. And yet, you have a lot of things that you can talk about. To start brainstorming on this, you can also download our fashion newsletter brainstorming checklist.
Learn more about your audience first
Before you do this I highly encourage you to have an idea of what your customer is into. So even a basic analysis of your audience is enough to understand what kind of content they value.
Then the content also depends on the kind of experience you want your target customer to have with your brand. But basically, you will be able to share more about your lifestyle and create a real connection with your readers. You have a whole space to tell about your brand story and your brand identity.
Show them what they missed on your fashion brand’s social media profiles
You can also get them engage more with you on social media by showing them what they have missed on social media. Depending on what you share but you can also give them a taste of the kind of content you have on your Instagram account (behind the scenes for example or events).
Generate even more trust
You can also show them customer reviews and show them what is trending in your shop right now.
Share news from your fashion business
You can also tell them about a new fashion item or an event that you launched. Basically any news in your fashion business can be shared here. Also news about an upcoming collection or a current campaign that you are preparing or what is in preparation in your workshops. There again, it depends on the audience, you need to get the feel of what they like.
Show that your fashion brand lives
You can share some lifestyle advice. How to wear your piece for example. Where people can wear it.
#3 – How can you get your audience to opt in?
In the service business it is easier to share things in exchange of an email address. With physical products it is more complicated. You are not going to give away a product in exchange of an email. So you need to think about what you can deliver to your customer for free in exchange of an optin.
Here are some ideas: you can do a styling quiz that helps to profile your audience. And in exchange of the results, you get the email.
You can send them the care instructions in exchange of the email address.
You can send styling advice, maybe get inspirations from a celebrity that resonates with your brand and put together a styling booklet to look like that celebrity.
Then of course, you can also give a discount in exchange of the optin. You can also market the newsletter as a priviledge and give the promotions in priority to the people who sign up for your mailing list.
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3 Replies to “DESIGNER TOOLBOX: How Newsletters Can Help Your Fashion Business Achieve Solid Results”
Really very helpful tips as far as I concern.
Thanks a lot. Were you able to use a few tips for your own fashion business?